Theme hospital 201012/11/2022 ![]() The visit continued SHARE's study of union-management partnership in the Kaiser Permanente healthcare network, and how participation makes things better for front-line employees.Īudrey has worked at Kaiser Permanente for 36 years. I met Audrey King during a recent trip to Washington DC. We look forward to hearing more from this first group of UBT's. The participants recommended even more training and more planning time, and encouraged the Coaches and Co-Sponsors to begin working with the next wave of UBT's as soon as possible, even though those teams won't be launching until after Epic Go-Live. During the Peer Learning Session, many participants thanked the UBT Coaches and their own Co-Sponsors, who have been supporting the teams with tools and strategies for tackling big problems productively.Īlthough the UBT model involves a lot of planning, there have definitely been surprises in their initial experiments. Theme hospital 2010 how to#In the recent months, the participants in these first UBT's have learned a lot about how to launch a UBT successfully. Metzger describes the function of the UBTs toward the hospital's goals of transforming and humanizing our institution, and turning the traditional management paradigm on its head. Often came up in the discussion, with participants noting the importance of the role of CITC in providing common language for discussing improvement.īart Metzger, UMass Memorial Senior Vice President and Chief Human Resources Officer, said that hospital CEO Eric Dickson increasingly references the importance of UBT's in meetings among hospital executives. As an ASR, her understanding of the distinction between words like "rapid" and "stat" differs from some co-workers, who use those words within the boundaries of defined clinical guidelines.Ĭenter for Innovation and Transformational Change ![]() Mary noted, however, that one of the major challenges they faced was just understanding one another, since each kind of work in the hospital involves its own jargon and specialized language. ![]() In addition, she said different parts of the clinic now "appreciate what everybody did, because we didn't know what everybody did before." SHARE member and Ambulatory Services Rep Mary Misiaszek said that, in her area, she had encountered one particularly meaningful new improvement: deeper respect. Rita Caputo (SHARE Co-President, pictured above left) tracks the progress of their system improvements. Where employees were previously frustrated with walk-ins, they're now opportunities to collect data to fix the problem. In Primary Care, they're kicking butt and collecting data. ![]()
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